REFUND POLICY

Last updated: October 1, 2026

At Casa Naranjo, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

1. Returns and Refunds

If you are not satisfied with your purchase, you may request a return or refund in accordance with our return policy and applicable consumer protection laws.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging, unless the item arrived damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photos of the item and its packaging.

We will review your request and provide an appropriate solution.

3. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Personalized or custom-made products.
Items marked as final sale.
Products that have been used or damaged after delivery.

Exceptions may apply where required by law.

4. How to Request a Refund

To request a return or refund, please contact our customer service team with your order number and the reason for your request.

Please do not send any items back before receiving return instructions from our team.

5. Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.